What the Airport Arrival Concierge Service Includes:

1 - Meet and Greet:

 For domestic arrivals: A FlyGreet concierge personally welcomes the traveler at the aircraft gate with a warm reception and name signage.

For international arrivals: 

The concierge arranges to meet travelers after they have cleared customs and immigration, ensuring a smooth and efficient transition.

2 - Fast-Track Services:

Where applicable, the concierge assists with expediting processes such as immigration and customs clearance, reducing waiting times for a more efficient experience.

3 - Baggage Handling:

Assistance is provided for retrieving and handling luggage. For international travelers, a dedicated porter will meet you at the baggage carousel to assist with your belongings before guiding you to meet the concierge outside customs.

4 - Onward Transportation:

The concierge ensures a seamless transition to the traveler’s next destination, such as a hotel, meeting venue, or connecting flight. FlyGreet also provides access to luxurious chauffeured executive vehicles for transportation, where available.

5 - Information and Support:

The concierge offers valuable information about airport facilities, transportation options, and any other travel-related inquiries, ensuring travelers are well-informed and at ease.

VIP and ELITE Services - The Difference:

1 - Arrival Elite Service:

Our Arrival Elite Service continues to provide unparalleled convenience and luxury for travelers arriving at Atlanta's Hartsfield-Jackson International Airport. 

For domestic arrivals, this service remains unchanged, with a concierge greeting you directly at the gate of your plane, handling your party's check-in details, and providing seamless assistance all the way to your chauffeured executive vehicle.

However, due to updated airport regulations, the process for international arrivals has been refined to ensure an equally smooth and stress-free experience:

2 - Personalized Coordination:

Upon landing and clearing customs and/or immigration, you will contact your assigned concierge to confirm your arrival. To ensure smooth recognition, you’ll provide a description of your attire so our porter can easily identify you in the secured area near the luggage carousels.

3 - Luggage Assistance:

A dedicated porter will assist you at the luggage carousel, helping you retrieve your baggage and navigate through the secured customs area.

4 - Concierge Escort:

Once you clear customs, our concierge will be waiting to meet you outside the customs area. From there, you’ll be personally escorted curbside to your waiting chauffeured executive vehicle.

5 - Luxury Chauffeured Vehicle:

Your journey will continue in comfort and style with a Cadillac Escalade or another premium vehicle of your choice.

Whether traveling domestically or internationally, FlyGreet ensures that your Arrival Elite Service remains synonymous with luxury, efficiency, and personalized care. This update applies only to international arrivals to comply with airport guidelines, while the domestic experience continues to deliver gate-side assistance as described.

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Airport Departure Concierge Service:

Airport departure fast-track concierge service is an exclusive assistance provided to travelers to expedite their departure process at the airport. The service begins with our dedicated concierge and a skilled luggage porter welcoming you at the curbside. Together, they initiate the fast-track process, ensuring a smooth and efficient journey from the moment you arrive.

Step 1: Concierge along with a dedicated luggage porter will welcome you at airport curbside and begin the Fast-Track process. The porter will take your luggage to your plane’s outbound baggage area to be processed.

Step 2: Our concierge will assist you with swift check-in procedures, ensuring that you breeze through the airline counter with minimal waiting time. They will also handle any necessary documentation and provide you with your boarding pass.

Step 3: As you proceed through the security and customs checks, our concierge will accompany you, ensuring a seamless passage with priority access to minimize queues.

Step 4: Enjoy exclusive access to airport lounges, where you can relax in comfort and indulge in amenities while awaiting your departure.

Step 5: Our concierge will keep you informed of any flight updates and boarding time, ensuring you are well-prepared for your journey. 

Step 6: As it approaches your departure time, our concierge will escort you to the gate, offering attentive care and support throughout the boarding process.

Step 7: With your luggage already processed and safely loaded onto the plane, you can proceed directly to your flight, experiencing a stress-free and efficient airport departure.

Difference Between VIP and Elite Service:

The key distinction between our Departure VIP and Elite services lies in the level of convenience and personalized attention. With our Departure VIP service, we will send a chauffeured executive vehicle to your location within a 20-mile radius of Atlanta's Hartsfield International Airport for a comfortable pickup. Your chauffeur will always arrive 15 minutes early to ensure a smooth departure experience.

On the other hand, our Departure Elite service takes it to the next level. In addition to the services offered in Departure VIP, our Elite service includes a FlyGreet concierge accompanied by a dedicated luggage porter who will warmly welcome you at curbside with a personalized name sign. They will have your boarding pass and luggage tags ready, initiating a fast-track process for a seamless journey. 

The porter will take care of your luggage while the concierge escorts you inside the airport. The concierge will speed you through security, ensuring a quick and hassle-free process. Once through security, the concierge will notify you when it's time to start boarding, and you will be whisked to your plane's boarding gate in an electric golf cart for added convenience. 

Our Departure Elite service guarantees a top-tier and luxurious departure experience, making your journey even more enjoyable.

At FlyGreet, our airport departure fast-track concierge service is designed to optimize your travel experience, providing a seamless and luxurious departure process. Trust our expert team to handle the logistics, leaving you with more time to relax and enjoy your journey. From curbside to the plane, we are dedicated to delivering a personalized and efficient service that sets you up for a smooth departure every time.

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Connecting flight Concierge Service:

FlyGreet’s Connecting Flight Concierge Service offers premium personalized assistance for travelers with layovers or connecting flights, ensuring a seamless and stress-free transit experience. Designed to cater to both domestic and international travelers, this service spans up to 3 hours, giving travelers ample time to relax, recharge, and prepare for their next journey.

Please note: For international arrivals, we no longer provide gate service. Instead, travelers will be met by a concierge inside the customs-secured area, after clearing customs and immigration. This applies only to international arrivals.

The connecting flight concierge service typically includes:

1. Meet and Greet: A dedicated FlyGreet concierge will greet travelers upon arrival at the baggage claim area after clearing customs and immigration. The concierge will help guide them through the process and ensure everything is in order for the next leg of their journey.

2. Baggage handling: Assistance with transferring luggage from one flight to the next, ensuring all belongings are safely managed.

3. Lounge access: Travelers can enjoy access to premium airport lounges during their layover, offering a comfortable and relaxing environment.

4. Onward transportation coordination: The concierge will ensure a smooth transition from the baggage claim area to the departure gate of the connecting flight, providing timely assistance as needed.

* Price will variy between domestic and international connecting flights.

The primary goal of the connecting flight concierge service is to ensure travelers' comfort and convenience during their layover, helping them navigate the airport efficiently and without stress. This service is especially beneficial for those with tight connecting times, unfamiliar with the airport layout, or seeking a more luxurious and supported transit experience.

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